Frequently Asked Questions

  1. What is Starcore Labs?
    Starcore Labs is a "Design as a Service" agency. Offering UX/UI and Graphic Design services to everyone. Specifically catering to Entrepreneurs and Startups.
  2. Is this subscription-based?
    No. This is like a prepaid phone. You're allocating a set number of hours for the designer to work on your project. See our prepaid plans for more information.
  3. Do I have to sign a contract?
    No. But you will need to agree to our Terms of Service before you can purchase a prepaid plan.
  4. Are there services you do not offer?
    Yes, here's a list:
    • SEO (Search engine optimization)
    • Marketing or Sales
    • Writing of any kind
    • Printing
    • Photography
    • Audio and Video Production or Editing
    • Animation and 3D Graphics
    • Front-end coding and Back-end Programming
    • Setting up and/or customizing: WordPress, Shopify, Squarespace, or any other hosted websites.
    • Technical Support
    • Computer Hardware Repair
  5. How does the process work?
    1. Customers prepay the hours they need for a project.
    2. We create a Trello workspace for them. (This is manually created. Please be patient.)
    3. Customers create as many design tasks in Trello as they want.
    4. We work on each task one at a time based on the priority they set.
    5. Customers receive deliverables in 1 to 5 business days, depending on the complexity of their request.
    6. Customers get unlimited revisions during their prepaid hours.
    7. Completed tasks will include downloadable graphic files.
    8. If customers run out of hours, they can always prepay more.
  6. What payment methods do you accept?
    We use Stripe to accept credit card and debit card payments.
  7. What do the prepaid plans cover?
    The prepaid plans cover the hours the designer works on tasks and revisions combined. You'll need to prioritize the tasks and revisions you want the designer to work on for the time you've purchased.
  8. What if I have a small project and/or cannot afford your prepaid plans?
    Our focus is on delivering high-quality valuable designs. Our prepaid plans are the only options we currently offer. If they don't fit your specific needs, we might not be right for your project.
  9. What happens if I run out of time before the project is finished?
    Your designer will let you know when you're running low on time. At that point you have two choices:
    1. Accept the incomplete files "as is".
    2. Prepay more hours to complete the project.
  10. What are your business hours?
    Our business hours are Monday through Friday 8:00 AM to 5:00 PM EST. We are closed on weekends and during the following holidays:
    • New Year's Eve
    • New Year's Day
    • Independence Day
    • Halloween
    • Thanksgiving Day
    • Christmas Eve
    • Christmas Day
  11. How do I make design requests?
    We use Trello for design requests, task management, and to provide deliverables.
  12. What information do I need to provide for each task?
    Write out the result you want to accomplish. The more details like font name, color, height and width of elements in pixels you can provide, the better.
  13. How many tasks can I request?
    As many tasks as you want. Your designer will work on each task one at a time until the project is complete or your prepaid time runs out. Whichever happens first. If you run out of time, you can prepay more.
  14. What does, “One task at a time” mean?
    Your designer is a human being and will work on one task at a time. In Trello, this will be the "In Progress" task. Once done it will be moved to "Review" for you to evaluate. If you're happy with the result you can move it to "Done". Or, you can move it to "To Do / Revisions" and add a comment explaining the changes you want made.
  15. How fast do tasks get completed?
    Tasks are completed in 1 to 5 business days, depending on the complexity of the task.
  16. What software do you use?
    We mainly use Figma. We DO NOT use any Adobe products due to their predatory business practices and exorbitant subscription fee. However, depending on the customer's request we might use other software:
  17. Who owns the work after it's done?
    Once the project is complete you own all the designs made by Starcore Labs. However, you don't own any public domain, royalty free, open source, or licensed resources that were included in your project. We only use royalty free resources in our designs unless you ask us to include something else. Keep in mind, you are legally responsible if you decide to include any licensed resources in your design. We don't have time to research and verify if you have appropriate rights to use licensed resources.
  18. What if I don't like the design?
    We offer unlimited revisions during the hours you purchased. Make a request through Trello and we'll change the design until your happy, or until your hours run out. You can always prepay more hours.
  19. What if I want a refund?
    Due to the time-consuming nature of our high-quality work, we do not offer any refunds.
  20. What if I have a question not covered here?
    You can send us a message through our contact form and we'll get back to you when we have time.